RECRUITING, TRAINING, AND RETAINING MAINTENANCE AND EQUIPMENT PERSONNEL

MAINTENANCE MANAGERS CANNOT INITIATE HIGH RETENTION AND HIGH PERFORMANCE PER SE-THEY CAN ONLY CREATE THOSE CONDITIONS, OR DO THOSE THINGS, CALCULATED TO MOTIVATE EMPLOYEE BEHAVIOR SO THAT HIGH RETENTION AND HIGH PERFORMANCE RESULT. THE TECHNIQUE USED TO IDENTIFY INNOVATIVE PRACTICES AFFECTING RETENTION AND PERFORMANCE RELATES PRACTICES TO A CONCEPTUAL MODEL THAT INCLUDES THOSE FACTORS THAT FINDINGS OF BEHAVIORAL RESEARCH STRONGLY SUGGEST INFLUENCE EMPLOYEE RETENTION AND PERFORMANCE BEHAVIOR. THE MODEL IS BASED ON THE FINDINGS OF RESEARCH CONDUCTED BY HERZBERG. THE FUNDAMENTAL CONCEPT IS THAT WORK IS A POWERFUL DETERMINANT OF THE RETENTION AND PERFORMANCE BEHAVIOR OF INDIVIDUAL EMPLOYEES. IN THE MODEL, THE TOTAL WORK SITUATION IS COMPRISED OF TWO MAJOR PARTS: THE JOB ENVIRONMENT, AND THE JOB ITSELF. POSSIBLY THE MOST SIGNIFICANT INNOVATION, IN TERMS OF POTENTIAL FOR IMPROVING EMPLOYEE RETENTION AND PERFORMANCE, WAS THE DEVELOPMENT AND IMPLEMENTATION OF MAINTENANCE MANAGEMENT SYSTEMS BY SEVERAL HIGHWAY AGENCIES. TECHNICAL AND OPERATING ASPECTS OF SUCH A SYSTEM REQUIRE MAJOR CHANGES IN WORK STRUCTURE AND JOB CONTENT AT THE OPERATING LEVEL-CHANGES THAT SHOULD INJECT MOTIVATOR FACTORS INTO THE JOBS AT FIRST-LINE FOREMEN AND OPERATOR PERSONNEL. ANOTHER AREA IN WHICH SIGNIFICANT INNOVATIONS HAVE OCCURRED IS THAT OF WAGE AND SALARY ADMINISTRATION. SEVERAL STATES HAVE MADE INNOVATIVE CHANGES IN OPERATING-LEVEL ORGANIZATION STRUCTURE AND PROCEDURES THAT APPEAR TO HAVE INTRODUCED GREATER MOTIVATOR FACTORS INTO THE WORK. THE SINGLE MOST STRIKING FEATURE OF ALL THE INNOVATIVE PRACTICES DESCRIBED-FROM THE STANDPOINT OF MOTIVATION, RETENTION, AND PERFORMANCE-IS THE CONSISTENCY WITH WHICH DEPARTMENTS HAVE RECOGNIZED THE MAJOR IMPORTANCE OF FIRST-LINE SUPERVISORS. THE PRESENT REPORT SUMMARIZES CURRENT ADVANCED PRACTICE IN THESE AREAS AND IDENTIFIES TRENDS IN PERSONNEL ADMINISTRATION.

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  • Publication Date: 1972

Language

  • English

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  • Media Type: Digital/other
  • Features: Figures; References; Tables;
  • Pagination: 35 p.
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    Open Access (libre)

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Filing Info

  • Accession Number: 00200778
  • Record Type: Publication
  • Files: TRIS, TRB, ATRI
  • Created Date: Jul 28 2004 6:43PM