Reducing Uncertainty and Supporting Cognitive Maps in Travel Information for Public Transport

One cause of negative attitudes towards public transport may be due to feelings of uncertainty that travelers experience. The authors argue that these negative feelings are due to a lack of information and that, in public transport, besides the regular service information, information should also be provided that helps to reduce uncertainty (i.e., information which supports the cognitive map of the traveler). This information should confirm that which is already present in the cognitive map, and should provide extra information about the transport system and the area in which it is used. The relevance of the authors' argument is demonstrated by using research from several projects. Furthermore, the needs and wishes of travelers concerning travel information and the ergonomic principles involved in the design process of travel information are discussed.

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  • Authors:
    • Dziekan, Katrin
    • Dicke-Ogenia, Matthijs
  • Publication Date: 2010


  • English

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  • Accession Number: 01155586
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Apr 27 2010 1:24PM