Maintenance Partnership Pays Dividends

MTR Corporation runs Hong Kong's subway network, which includes the Tseung Kwan O (TKO) Line. This line's fixed price maintenance contract is held by the Australian-based United Group Rail (UGL). The contract covers 120 cars and includes depot security and train cleaning. In order to maintain the subway trains to MTR's high standards, continuous quality control and quality systems are essential. There has been an increase of 15.5% in train reliability, and decreases of 10.5% in extended delays and of 25.5% in post train stabling failures since the beginning UGL's contract. The successful partnership between MTR and UGL is examined since train maintenance outsourcing is becoming common worldwide, regardless of whether the maintenance organization is supporting its own vehicles or servicing other manufacturer's rolling stock.


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  • Accession Number: 01150690
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jan 30 2010 6:48PM