A Benchmarking Study of Effective Managerial Recruitment and Retention Practices in Transit-Related Industries

Given the increased shortage of qualified managers in bus fixed-route and paratransit agencies, ICF was contracted by the Transit Cooperative Research Program (TRCP) to identify practical recruitment, development and retention solutions. This paper highlights the results of the literature review and benchmarking portions of this project. For the literature review, we assembled information from over 37 independent articles, including six meta-analytic studies of over 100 primary research studies. The following five workforce issues were specifically addressed: Recruiting diverse management staff; selection and placement; restructuring of benefits and policies; retaining staff; succession planning; and training and developing staff. The paper also reviewed existing benchmark data and conducted a benchmarking study of 15 private and public sector organizations including other transportation related (e.g., rail; freight) and utility companies. A telephone focus group format was used to conduct the benchmarking study. Strategies from the study to-date indicate agencies should: (1) increase awareness of competitor organizations; (2) involve employees in self development; (3) identify high potentials early; (4) network for recruitment sources; (5) create career paths and development plans; (6) establish a diverse talent pipeline; (7) strike a balance of internal and external talent; (8) create mentoring relationships; (9) capitalize on existing training programs; (10) rebrand; (11) provide honest job information; (12) reduce competency gaps through training; 13) develop targeted recruitment strategies and (13) gather employee data. Specific examples of these strategies will be discussed.


  • English

Media Info

  • Media Type: DVD
  • Features: References; Tables;
  • Pagination: 19p
  • Monograph Title: TRB 89th Annual Meeting Compendium of Papers DVD

Subject/Index Terms

Filing Info

  • Accession Number: 01154471
  • Record Type: Publication
  • Report/Paper Numbers: 10-1757
  • Files: TRIS, TRB
  • Created Date: Jan 25 2010 10:48AM