Review of existing smart card schemes

The aim of this study was to collate an overview of the present and forecast picture for smart card operation spanning transport and associated applications, synthesise the results and to inform future government policy-making. Data collection involved the identification of a full range of types of smart cards. 115 organisations across the UK with business areas linked to and separate from Public Transport smart card initiatives were identified. The contact process involved potential stakeholders responding initially to an invitation to participate and then completing a detailed questionnaire survey to capture both attributable facts and unattributable views. In addition, three workshops were conducted in order to supplement questionnaire responses and probe issues further with respect to operator, local authority and Other Government Department (OGD) perceptions. The potential for multi-application smart cards and ticketing interoperability with ITSO is generally well understood however more could be done to communicate how ITSO in the transport ticketing environment can co-exist with non-transport applications particularly to those currently outside the ITSO environment and specific proposals are made in this respect. During the bus operators' workshop, project management was also linked to needing a more realistic estimation of scheme timescales as they were generally estimated optimistically. Under-resourced suppliers and their failure to meet their own delivery timescales was a common complaint. Instability in the ITSO specification was also a contributory factor delaying project delivery, but this was recognised as inevitable as the specification matured through real-life deployment. A few authorities without smart card schemes still raisetechnology risk, as a concern. The perception that the Oyster/ITSO debateis unresolved continues to cause uncertainty on the London-fringes, particularly for the neighbouring authorities as well as customers and transport services travelling cross-boundary. There are concerns over the high costs of ITSO generally and the lengthened deployment times. For lessons learnt for future deployment and sustainability, it is recommended that business case application and assessment should include the life cost of schemesand that partnering arrangement agreements for the supporting institutions are matched to the same time scales. For the full text of this report see:


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Media Info

  • Pagination: 53p

Subject/Index Terms

Filing Info

  • Accession Number: 01148827
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: Jan 25 2010 8:50AM