Real-Time Traveler Information from an Organizational Perspective: Driving Forces, Implementation Issues, and Deployment Effects

Systems for real-time traveler information are common in public transport organizations today. Earlier studies have predominantly been focusing on the direct effects like patronage and traveler’s opinion. This interview study focuses on the organizations. Representatives of public transport authorities in Sweden have been interviewed and results suggest that introductions have been done without clear motives and with little or no focus on organizational change. It seems, however, as if the organizational changes that followed implementation accompanied an increased customer focus.


  • English

Media Info

  • Media Type: CD-ROM
  • Features: References;
  • Pagination: 8p
  • Monograph Title: ITS in Daily Life

Subject/Index Terms

Filing Info

  • Accession Number: 01146243
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Dec 12 2009 11:25PM