Socializing the Human Factors Analysis and Classification System: Incorporating Social Psychological Phenomena Into a Human Factors Error Classification System

This study assesses the presence of social psychological pressures on pilot decision making. Using a critical incident method, the authors interviewed 28 pilots who flew in Alaska. The participants were asked to describe a situation involving weather when they were pilot in command and found their skills challenged. They were asked to describe the incident in detail but were not explicitly asked to identify social pressures. Pressures were extracted from transcripts in a bottom-up manner and then clustered into themes. Sixteen of the 28 pilots described social psychological pressures on their decision making, specifically, informational social influence, the foot-in-the-door persuasion technique, normalization of deviance, and impression management and self-consistency motives. These findings indicate that inclusion of common social psychological pressures in the Human Factors Analysis and Classification System could benefit accident and incident investigations.


  • English

Media Info

  • Media Type: Print
  • Features: Figures; References; Tables;
  • Pagination: pp 435-445
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01145123
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Nov 29 2009 10:14PM