Upgrades to 511 Traveler Information System Reflect Customer Feedback

The Virginia Department of Transportation (VDOT) has relied on customer feedback to assess the effectiveness of its travel information program, including 511 Virginia program. VDOT launched a statewide 511 service in February of 2005, and in 2007, the system was upgraded with several new services added, largely based on the input of the systems’ regular, as well as, casual users. VDOT has a long history of collecting and measuring user satisfaction, going back to the deployment in 2002 of its regional traveler information service covering only the I-81 corridor.


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Media Info

  • Media Type: CD-ROM
  • Features: Figures; Tables;
  • Pagination: 11p
  • Monograph Title: ITS Connections: Saving Time. Saving Lives

Subject/Index Terms

Filing Info

  • Accession Number: 01145158
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Nov 25 2009 11:57AM