Evaluation of Level of Service at Airport Passenger Terminals – A Review

This paper describes how establishing measures that evaluate operational performance and quality of service of airport passenger terminals is one of the major problems facing the airlines and airport operators today. Level of Service (LOS) evaluations in airports have been undertaken at individual airports, with no standard method or reporting system on a broader scale. Airport passenger terminal LOS and capacity have been topics of research over the past two decades or so. More recently, owing to the critical nature of airport LOS issues, a number of studies have been initiated on the identification of the passenger terminal problems in general, and on capacity and service measures in particular. Despite all of the studies developed during the last two decades, in comparison with the status of LOS analysis in highway engineering, it is in a rudimentary state of development in airport design. In 1986 the Federal Aviation Administration (FAA) responded to concerns of inadequate understanding of passenger terminal capacity constraints by commissioning the Transportation Research Board (TRB) to conduct a study of ways to measure airport capacity. This study recognized that the capacity of any given airport building facility cannot be evaluated without defining acceptable LOS’s, but that there is currently little agreement on the possible methods of analysis. Although there is as yet no universally accepted way to measure LOS for airport terminal buildings, the objective of this paper is to review the various approaches developed by different agencies and individual researchers. This review is useful for professionals, interested in applying one of the methods previously developed, but not having access to all published information, especially the new approaches. On the other hand, the authors hope this work will be helpful in motivating new research on the subject, which would facilitate the integration of various existing methods and their applicability in different contexts.

  • Corporate Authors:

    Universidade Presbiteriana Mackenzie

    Rua da Consolacao, 930
    , Sao Paulo  Brazil 

    Brazilian Pavement Association

    Miguel Couto 105, Sobrelojas 204 e 205
    Rio de Janiero, CEP 20070-030,   Brazil 
  • Authors:
    • Correia, Anderson Ribeiro
    • Wirasinghe, S C
  • Conference:
  • Publication Date: 2003


  • English

Media Info

  • Media Type: CD-ROM
  • Features: Figures; References;
  • Pagination: 15p
  • Monograph Title: 2003 International Conference. Airports: Planning, Infrastructure & Environment

Subject/Index Terms

Filing Info

  • Accession Number: 01144375
  • Record Type: Publication
  • Report/Paper Numbers: 01-074
  • Files: TRIS
  • Created Date: Nov 5 2009 12:48PM