CONTROL OF CLERICAL COSTS IN RAILWAYS

DESPITE ECONOMIES IN ENGINEERING, FREIGHT HANDLING, AND TRAIN AND DEPOT OPERATIONS, LITTLE PROGRESS HAS BEEN MADE IN RATIONALIZING CLERICAL AND ADMINISTRATIVE WORK, WITH THE CONSEQUENCE THAT THE PROPORTION OF ADMINISTRATIVE STAFF HAS RISEN TO A DEGREE THAT CAUSES CONSIDERABLE CONCERN. TIME AND MOTION SYSTEMS HAVE THE DRAWBACK THAT THE TIME REQUIRED TO SYNTHESIZE OPERATION TIMES IS VERY GREAT. BRITISH RAILWAYS HAS ADOPTED A WORK MEASUREMENT TECHNIQUE, KNOWN AS CLERICAL WORK DATA (CWD), WHICH IS INTENDED TO REPLACE EXISTING MEASUREMENT TECHNIQUES IN MOST CASES. ITS MAIN APPLICATIONS WILL BE TO ILLUSTRATE ROUTINE TASKS WITH CLEARLY DEFINABLE PROCEDURES. IT IS APPROPRIATE FOR EVALUATING ALTERNATIVE METHODS OF WORKING, FOR ESTABLISHING STAFFING LEVELS, AND FOR DEFINING MANAGEMENT CONTROLS. TASKS ARE GROUPED UNDER NINE HEADINGS THAT ARE USED AS THE BASIS OF A SYNTHETIC REPORT FOR ALL OPERATIONS COVERED BY THE CWD TECHNIQUE. AN EXAMPLE IS GIVEN.

  • Supplemental Notes:
    • No 9, Pp767-770, 1 FIG
  • Authors:
    • Thompson, M C
  • Publication Date: 1971-9

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00201042
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Feb 15 1972 12:00AM