21st Century Leadership and Management Techniques for State DOTs

In the past several years, personnel turnover within state transportation departments at the Chief Executive Officers (CEO) and upper-management levels has been relatively high, due to political changes as well as the increase in baby-boomer retirements. In addition, many of the newer CEOs do not have backgrounds in transportation, engineering or highway construction and the upper-level managers and engineers may be much younger and less experienced than previous generations, especially in a world that has become increasingly complex. Since much research is already underway with regard to process improvement tools, strategic planning, and performance measures, this project focused on two very important dimensions of successful organizations--leadership and customer/market focus. The objective of this research was to identify and facilitate implementation of innovative and proven leadership and management practices for the successful operation of a State Department of Transportation.

Language

  • English

Media Info

  • Media Type: Print
  • Features: Appendices; Figures; Photos; References; Tables;
  • Pagination: 91p

Subject/Index Terms

Filing Info

  • Accession Number: 01144219
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Oct 30 2009 4:39PM