Do Familiar Teammates Request and Accept More Backup? Transactive Memory in Air Traffic Control

The present study investigated whether the theory of transactive memory could help to explain when and why different groups of air traffic control (ATC) teammates are likely to request and accept backup from one another when needed. The theory of transactive memory states that teammates develop consensus regarding the distribution of their relative expertise as well as confidence in that expertise over time and that this facilitates coordination processes. The present study used cross-sectional data collected from 51 commercial ATC teams. Hypotheses were tested using multiple regression analysis. Results showed that teammates with greater experience working together requested and accepted backup from one another more than those with lesser experience working together. Teammate knowledge consensus and perceived team efficacy appear to have mediated this relationship. These findings indicate that transactive memory theory does extend to high-stress environments such as air traffic control.

Language

  • English

Media Info

  • Media Type: Print
  • Features: Figures; References; Tables;
  • Pagination: pp 181-192
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01142344
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Oct 20 2009 12:40PM