THE PRODUCTIVITY AND EFFICIENCY OF INPUTS IN THE PROVISION OF TRANSPORTATION SERVICES OF THE SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY
The project was developed as part of a larger program of research, namely, a study of human resource development in the Southeastern Pennsylvania Transportation Authority. The objectives of this paper are to express some elementary theory (appendix) about productivity, efficiency, and performance standards so that the case study of SEPTA has a basis in accepted theory. Simple concepts are developed which underlie the understanding of the analysis of the SEPTA system. The paper empirically examines the performance of SEPTA vis a vis other transit operations in the United States and Canada (the peer group) on the basis of a number of performance measures. In addition, more complex comparisons are made by statistical techniques. The major insight gleaned from such comparisons is that the simple comparisons, i.e., not controlling for other factors, yield a different view of the system than do the controlled comparisons.
Wharton SchoolHuman Resources Center
Philadelphia, PA United States
Urban Mass Transportation Administration400 7th Street, SW
Washington, DC United States 20590
- Allen, W B
- Publication Date: 1979-5
- Pagination: 51 p.
- TRT Terms: Commuter service; Economic efficiency; Evaluation; Level of service; Management; Performance; Performance evaluations; Planning; Productivity; Public transit; Quality of work; Rapid transit; Specialized training; Standards; Transportation; Urban areas; Urban transportation
- Identifier Terms: Southeastern Pennsylvania Transportation Authority
- Uncontrolled Terms: Efficiency; Services
- Geographic Terms: Pennsylvania
- Old TRIS Terms: Management planning
- Subject Areas: Administration and Management; Planning and Forecasting; Transportation (General);
- Accession Number: 00198749
- Record Type: Publication
- Source Agency: National Technical Information Service
- Report/Paper Numbers: UMTA-IT-09-0073-79-1Final Rpt.
- Files: NTIS, TRIS, USDOT
- Created Date: Oct 17 1982 12:00AM