THE EFFECT OF ORGANIZATION SIZE AND STRUCTURE ON TRANSIT PERFORMANCE AND EMPLOYEE SATISFACTION

The report summarizes the objectives and results of research designed to assess the relationships between structural, attitudinal, and performance variables in 16 selected California public mass transit (fixed-route bus) systems representing various sizes and organization types. The structural variables were organizational size, span of control, number of specialties, administrative intensity, formalization, standardization, and centralization. Their relationship was analyzed with attitude variables (job satisfaction and employee commitment) and organizational performance (service efficiency and effectiveness measures and employee withdrawal). Implications for the design of transit organizations are also discussed. The most important result of this analyses is that the impacts of structural variables upon employee attitudes and organizational performance need to be assessed in an interactive framework. Several structural variables, when considered together or as influenced by some moderating variable may have more significant impacts on organizational outcomes than the impact of these same variables considered individually.

  • Corporate Authors:

    University of California, Irvine

    Institute of Transportation Studies
    Irvine, CA  United States  92697

    Urban Mass Transportation Administration

    400 7th Street, SW
    Washington, DC  United States  20590
  • Authors:
    • Fielding, G J
    • Porter, L W
    • Spendolini, M J
    • Todor, W D
    • Dalton, D R
  • Publication Date: 1978-12

Media Info

  • Pagination: 182 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00198194
  • Record Type: Publication
  • Source Agency: National Technical Information Service
  • Report/Paper Numbers: UMTA-CA-11-0016-79-1Final Rpt.
  • Contract Numbers: DOT-UMTA-CA-11-0016
  • Files: NTIS, TRIS, USDOT
  • Created Date: Sep 15 1981 12:00AM