Thinking Outside the Bus: Understanding User Perceptions of Waiting and Transferring in Order to Increase Transit Use

This report presents the results of a study examining interconnectivity among transportation modes in California. Focus was on developing a methodology for evaluating transit connectivity performance, which could provide a new and needed tool to improve passenger transit trips. The research resulted in two key products: 1) the transfer penalties/travel behavior conceptual framework; and, 2) a preliminary transit connectivity assessment tool. Approximately 750 passengers at stops and stations in Los Angeles County, as well as 175 transit operators nationwide, were surveyed regarding their satisfaction with transit services and wait times at transit stations, stops, and transfer facilities. Researchers found that for both transit passengers as well as transit managers, frequent, reliable service in an environment of personal safety was the most important determinant of user satisfaction with a transit stop or station. The physical or attribute factors of transit stops, stations, or facilities were only indirect determi

Record URL:
Availability:
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Corporate Authors:
University of California, Berkeley

Berkeley, CA United States 94720-1720

University of California, Berkeley

California PATH Program, Institute of Transportation Studies
Richmond Field Station, 1357 South 46th Street
Richmond, CA United States 94804-4648

California Department of Transportation

1120 N Street
Sacramento, CA United States 95814
Authors:
- Taylor, Brian D
- Iseki, Hiroyuki
- Miller, Mark A
- Smart, Michael
Publication Date: 2009-1

Language

English

Media Info

Media Type: Digital/other
Edition: Final Report
Features: Appendices; Bibliography; Figures; References; Tables;
Pagination: 297p
Serial:
- PATH Research Report
- Publisher: University of California, Berkeley
- ISSN: 1055-1425

Subject/Index Terms

TRT Terms: Bus stops; Bus terminals; Customer satisfaction; Passenger security; Public transit; Safety; Transfer points; Transfers
Geographic Terms: Los Angeles (California)
Subject Areas: Passenger Transportation; Public Transportation; Terminals and Facilities;

Filing Info

Accession Number: 01127520
Record Type: Publication
Source Agency: UC Berkeley Transportation Library
Report/Paper Numbers: UCB-ITS-PRR-2009-8
Contract Numbers: RTA-65A0194-15762
Files: CALTRANS, TRIS, STATEDOT
Created Date: Apr 30 2009 8:27AM