Thinking Outside the Bus: Understanding User Perceptions of Waiting and Transferring in Order to Increase Transit Use

This report presents the results of a study examining interconnectivity among transportation modes in California. Focus was on developing a methodology for evaluating transit connectivity performance, which could provide a new and needed tool to improve passenger transit trips. The research resulted in two key products: 1) the transfer penalties/travel behavior conceptual framework; and, 2) a preliminary transit connectivity assessment tool. Approximately 750 passengers at stops and stations in Los Angeles County, as well as 175 transit operators nationwide, were surveyed regarding their satisfaction with transit services and wait times at transit stations, stops, and transfer facilities. Researchers found that for both transit passengers as well as transit managers, frequent, reliable service in an environment of personal safety was the most important determinant of user satisfaction with a transit stop or station. The physical or attribute factors of transit stops, stations, or facilities were only indirect determi

• Record URL:
  https://merritt.cdlib.org/d/ark%3A%2F13030%2Fm53f4rbw/2/producer%2FPRR-2009-08.pdf
• 
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/311281832
• Corporate Authors:

  University of California, Berkeley

  Berkeley, CA  United States  94720-1720

  University of California, Berkeley

  California PATH Program, Institute of Transportation Studies
  Richmond Field Station, 1357 South 46th Street
  Richmond, CA  United States  94804-4648

  California Department of Transportation

  1120 N Street
  Sacramento, CA  United States  95814
• Authors:
  • Taylor, Brian D
  • Iseki, Hiroyuki
  • Miller, Mark A
  • Smart, Michael
• Publication Date: 2009-1

Language

• English

Media Info

• Media Type: Digital/other
• Edition: Final Report
• Features: Appendices; Bibliography; Figures; References; Tables;
• Pagination: 297p
• Serial:
  • PATH Research Report
  • Publisher: University of California, Berkeley
  • ISSN: 1055-1425

Subject/Index Terms

• TRT Terms: Bus stops; Bus terminals; Customer satisfaction; Passenger security; Public transit; Safety; Transfer points; Transfers
• Geographic Terms: Los Angeles (California)
• Subject Areas: Passenger Transportation; Public Transportation; Terminals and Facilities;

Filing Info

• Accession Number: 01127520
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Report/Paper Numbers: UCB-ITS-PRR-2009-8
• Contract Numbers: RTA-65A0194-15762
• Files: CALTRANS, TRIS, STATEDOT
• Created Date: Apr 30 2009 8:27AM