THE IMPACT OF LABOR-MANAGEMENT RELATIONS ON PRODUCTIVITY AND EFFICIENCY IN URBAN MASS TRANSIT

The study investigates associations between the labor-management relationship and selected indicators of urban mass transit performance. Four components of performance are analyzed: service efficiency; service effectiveness; employee withdrawal (i.e. turnover, absenteeism and tardiness); and adaptability. Measures of these four dependent variables are related to several controllable aspects of the labor-management relationships: the legal framework that constrains labor-management interaction; labor and management organization; the relationship climate between labor and management (i.e. containment-aggression, accommodation, or cooperation); and the makeup of the collective agreement. The focus of the empirical research is on fixed-route bus systems, and on the bargaining unit that represents the transit operators in those systems. Data was collected from organizational archives, personal interviews, questionnaires, and on-site observations at 28 transit properties.

  • Corporate Authors:

    University of California, Irvine

    Irvine, CA  USA 

    Research and Special Programs Administration

    1200 New Jersey Avenue, SE
    Washington, DC  USA  20590
  • Authors:
    • Perry, J L
    • ANGLE, H L
    • Pittel, M E
  • Publication Date: 1979-3

Media Info

  • Pagination: 211 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00197343
  • Record Type: Publication
  • Source Agency: National Technical Information Service
  • Report/Paper Numbers: DOT/RSPA/DPB-50/79/7Final Rpt.
  • Contract Numbers: DOT-OS-70042
  • Files: TRIS, USDOT
  • Created Date: Jul 31 1979 12:00AM