THE IMPACT OF LABOR-MANAGEMENT RELATIONS ON PRODUCTIVITY AND EFFICIENCY IN URBAN MASS TRANSIT
The study investigates associations between the labor-management relationship and selected indicators of urban mass transit performance. Four components of performance are analyzed: service efficiency; service effectiveness; employee withdrawal (i.e. turnover, absenteeism and tardiness); and adaptability. Measures of these four dependent variables are related to several controllable aspects of the labor-management relationships: the legal framework that constrains labor-management interaction; labor and management organization; the relationship climate between labor and management (i.e. containment-aggression, accommodation, or cooperation); and the makeup of the collective agreement. The focus of the empirical research is on fixed-route bus systems, and on the bargaining unit that represents the transit operators in those systems. Data was collected from organizational archives, personal interviews, questionnaires, and on-site observations at 28 transit properties.
University of California, IrvineIrvine, CA United States
Washington, DC United States 20590
- Perry, J L
- ANGLE, H L
- Pittel, M E
- Publication Date: 1979-3
- Pagination: 211 p.
- TRT Terms: Bus transportation; Economic efficiency; Fixed routes; Incentives; Interviewing; Labor relations; Level of service; Management; Performance; Performance evaluations; Personnel; Productivity; Public transit; Questionnaires; Salaries; Transportation operations; Urban transportation
- Uncontrolled Terms: Efficiency; Services
- Old TRIS Terms: Transportation administration
- Subject Areas: Administration and Management; Economics; Highways; Motor Carriers; Public Transportation; Society;
- Accession Number: 00197343
- Record Type: Publication
- Source Agency: National Technical Information Service
- Report/Paper Numbers: DOT/RSPA/DPB-50/79/7Final Rpt.
- Contract Numbers: DOT-OS-70042
- Files: TRIS, USDOT
- Created Date: Jul 31 1979 12:00AM