BUS SERVICE EVALUATION PROCEDURS: A REVIEW

Over the past few years, rising costs and limited budgets have encouraged transit authorities to evaluate the cost-effectiveness of the services they provide. The Massachusetts Bay Transportation Authority (MBTA) and the Tidewater Transportation District Commission (TTDC) are among many properties interested in updating and improving bus service evaluation programs. These programs include a joint review of the state-of-the-art of bus service evaluation techniques across the country. This information will be used to develop bus service evaluating programs for both the MBTA and the TTDC. This report presents the results of a literature review and survey of 71 transit properties in the United States and Canada regarding the evaluation procedures currently in use. The focus of the study was to identify service performance indicators and criteria used to evaluate bus service on a route-by-route basis. Three types of evaluation indicators: service design measures; operating performance measures; and economic or productivity measures, were identified. The range of standards developed for each indicator are reported. Results are presented separately for transit properties owning less than 400 buses and for those owning more than 400 buses. Detailed appendices provide more complete information on the survey response. These appendices also provide the transit operator and the regional transit planner with a compendium of a wide range of performance measures, descriptions of how they are used and how the needed data is collected, a listing of contact persons in each property, and detailed information on available literature. The conclusions indicate that bus transit operators in the United States and Canada are aware that useful evaluation techniques are currently available, and that most systems recognize the importance of such techniques to ensure a more efficient and effective delivery of service. /UMTA/

  • Record URL:
  • Supplemental Notes:
    • Sponsored by the Urban Mass Transportation Administration.
  • Corporate Authors:

    Massachusetts Bay Transportation Authority

    50 High Street
    Boston, MA  United States  02110

    Tidewater Transportation District Commission

    P.O. Box 660
    Norfolk, VA  United States  23501
  • Authors:
    • Attanucci, J P
    • Jaeger, L
    • Becker, J
  • Publication Date: 1979-3

Media Info

  • Pagination: 227 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00196682
  • Record Type: Publication
  • Source Agency: Urban Mass Transportation Administration
  • Report/Paper Numbers: UMTA-MA-09-7001-79-1Intrm Rpt.
  • Files: NTL, TRIS, USDOT
  • Created Date: Sep 15 1981 12:00AM