COORDINATION OF HUMAN SERVICE AGENCY TRANSPORTATION: EVALUATION METHOD

The topic of the coordination of transportation services among human service agencies has become very popular in the past years. The involvement of these agencies, whose initial mandates probably did not include transportation, creates the potential for such problems as duplication of services, higher than necessary costs, and equipment maintenance difficulties. While transportation service coordination is desirable, it is a difficult task. One of the major problems is the lack of experience in analyzing agency transportation programs. This paper presents and analytical methodology that should assist in service evaluation and, therefore, the development of coordination plans. Two fundamental questions that must be considered before any coordination plan is developed are addressed. First, how much coordination is good for any particular agency? Criteria were developed to assist in the determination of which agencies would benefit from service coordination and which would not. Agencies were found to vary greatly in the degree of coordination that is useful to them. Second, just what is meant by service coordination? Is it a motor pool of vehicles? Is it a centralized maintenance facility? Or is it a coordinated transportation service with especially designed vehicles and professional drivers? A method is presented for matching the needs of the agencies with the services provided through the concept of a transportation support center that can be developed in phases and offer a range of services to be purchased by agencies according to their need. /Author/

Media Info

  • Media Type: Print
  • Features: References; Tables;
  • Pagination: pp 20-25
  • Monograph Title: URBAN TRANSPORT SERVICE INNOVATIONS
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00193694
  • Record Type: Publication
  • ISBN: 0309028175
  • Files: TRIS, TRB, ATRI
  • Created Date: Jun 30 1981 12:00AM