The nature and scope of social service transportation systems are summarized, and the benefits and limitations of coordination among such services are explored. The potential for improvements in coordination and a series of considerations for future improvements are identified. The increased interest in coordinating social service transportation is explained by the increasing funding constraints of the late 1960s and the 1970s as projects became more concerned about using their resources as effectively as possible. The nature of coordination is examined and the findings of a national survey of state agenices on aging are presented. The barriers to coordination are identified and classified into two broad categories: statutory and legal and administrative, institutional, and perceptual. The statutory and legal barriers include eligibility and user restrictions and franchise and labor problems; the administrative, institutional, and perceptual barriers include regulatory and administrative constraints, accountability requirements, insufficient information on Transportation costs, turf protection, preferential treatment of clients, discontinuity of funding, and public transit. The benefits of coordination include (a) reduced overlap and duplication, (b) increased service capacity, (c) improved vehicles productivity, and (d) cost reductions in purchases. Directions for improved coordination--in the areas of policy, planning operations, and research--in the future among transportation services provided by social service agencies are identified. /Author/

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    • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved. This paper appeared in TRB Special Report 184, Urban Transport Service Innovations.
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  • Authors:
    • Revis, Joseph S
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  • Publication Date: 1979

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  • Media Type: Digital/other
  • Features: References; Tables;
  • Pagination: pp 10-20
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  • Accession Number: 00193693
  • Record Type: Publication
  • ISBN: 0309028175
  • Files: TRIS, TRB
  • Created Date: May 26 1981 12:00AM