OBJECTIVE WORKLOAD AND BEHAVIOURAL RESPONSE IN AIRPORT RADAR CONTROL ROOMS

Previous research indicated that peak traffic and the duration of radio-communications were good predictors of behavioral response of air traffic controllers working air route traffic control centers. This study investigated whether these two measures of workload are generalizable to controllers (ATCs) working in radar facilities serving major airports. 3,110 observations were made on radar sectors at the 13 major radar control rooms in the U.S.A. A large number of air traffic variables and communication tasks were measured. Behavioral ratings were made by expert-observer ATC's. The results replicated previous findings that peak traffic and the duration of radio-communications functioned as behavioral stressors. Time monitoring and stand-by time also were found to predict behavioral responses. Careful consideration of these and other results led to the conclusion that peak traffic is the most generalizable environmental stressor for ATC's behavior whereas the other workload measures are more correctly viewed as concomitants of the demand characteristics of ATC work.

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  • Corporate Authors:

    Taylor & Francis

    4 Park Square, Milton Park
    Abingdon,   United Kingdom  OX14 4RN
  • Authors:
    • Hust, M W
    • Rose, R M
  • Publication Date: 1978-7

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Filing Info

  • Accession Number: 00189717
  • Record Type: Publication
  • Source Agency: Engineering Index
  • Files: TRIS
  • Created Date: Apr 12 1979 12:00AM