Embracing Common Use: Toronto Pearson Installed 96 Common-Use Self-Serve Kiosks in 2007

This article describes some steps toward “common use” facilities at airports, as shown at the Toronto Pearson International Airport, operated by the Greater Toronto Airports Authority (GTAA). The GTAA has installed nearly 100 common sue self-serve kiosks in two of its terminal, accounting for one quarter of the reported 406 such kiosks in nine of Canada’s biggest airports. They serve domestic, transborder and international passengers. Any airline operating out of Pearson my use the kiosks, though they still aren’t fully integrated with airline back-office systems. Of the 75-plus airlines operating at Pearson, fewer than 10 are in the kiosks. Passengers seem more amenable to them than the airlines. Airlines are able to customize some kiosks close to the airlines’ gates, and the kiosks’ contribution to cutting labor costs for processing tickets should encourage greater adoption. Self-serve baggage tagging is also being tested at common use kiosks. At one point during the test, some 20 percent of one airline’s passengers were using the system.


  • English

Media Info

  • Media Type: Print
  • Features: Photos;
  • Pagination: pp 26-27
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01095760
  • Record Type: Publication
  • Source Agency: UC Berkeley Transportation Library
  • Files: BTRIS, TRIS
  • Created Date: Mar 26 2008 1:47PM