The Wisdom of Crowds: Learning from Administrators' Predictions of Citizen Perceptions

Many experts question the value of the results of surveys, which public agencies use to gain feedback from targeted customer groups and citizens. The authors examine how use of a recent citizen survey innovation--prediction of citizen response to survey questions by public administrators--may provide, on its own account, additional data of interest, as well as, at the same time, increase value. Two surveys explore the innovation: a public opinion poll the authors conducted in January 2004 of Georgia residents for the Georgia Department of Transportation (DOT); and a brief survey of Georgia DOT administrators to gain their public opinion predictions. The agency's resident survey interest appeared to increase through the prediction process. The frequent superiority, in public opinion prediction, of groups over individuals--what is termed "the wisdom of crowds" by Surowiecki--is documented by findings.

  • Availability:
  • Authors:
    • Poister, Theodore H
    • Thomas, John Clayton
  • Publication Date: 2007


  • English

Media Info

  • Media Type: Print
  • Features: References; Tables;
  • Pagination: pp 279-289
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01055369
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Aug 6 2007 8:56AM