The Best Deal in New York City: MTA's Access-A-Ride

In this article the author describes the efficacy of New York City’s Metropolitan Transportation Authority’s (MTA) Access-A-Ride paratransit service. The service, which closely follows all mandates of the Americans with Disabilities Act of 1990 (ADA) such as zero service denials for eligible patrons, recently broke its daily ridership record with 18,000 trips provided. Access-A-Ride itself contracts service through 13 different for profit and non-profit organizations in order to provide its current level of service. The service is expansive enough to where it now offers firm paratransit bus stops in all five of the city’s boroughs. Service is arranged through a Queens call center that employs 500 persons with 10,000 calls received per day. It is noted in closing that the service aims to be fully integrated into MTA’s operation without diffusing service responsibility to the contracted carriers.


  • English

Media Info

  • Media Type: Print
  • Features: Photos;
  • Pagination: pp 8-13
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01054588
  • Record Type: Publication
  • Source Agency: UC Berkeley Transportation Library
  • Files: BTRIS, TRIS
  • Created Date: Jul 24 2007 1:42PM