Lee County Department of Transportation "Outsourcing Assessment ― Toll Facilities"

The Lee County Department of Transportation asked the Center for Urban Transportation Research (CUTR) at the University of South Florida (USF) to examine the potential for providing the most effective and efficient service to its customers and the citizens of Lee County. As the gap between transportation infrastructure needs and available resources continues to grow, elected officials, government executives and transportation professionals are continually challenged to assess and explore methods for operating more efficiently. Under the management of the Public Works Director, the Department of Transportation (DOT), through its Toll Facilities Department is responsible for the safe and efficient operation of the Cape Coral toll facility and parallel span bridges, the Midpoint Memorial toll facility and bridge, and the Sanibel Causeway toll facility and drawbridge. Its core functions are revenue collection, reconciliation/audit of toll revenues, operations and maintenance, and electronic toll collection (ETC). The Agency oversees revenue collection in accordance with the provisions of the issuance of Transportation Facilities Revenue Bonds and with County Resolutions and Ordinances. Toll agencies across the state and the nation have numerous organizational arrangements ranging from virtually all operations and maintenance performed by in-house staff to organizational models that have literally a handful of employees overseeing the contracting of all essential functions of the agency to private concerns. Researchers met with Lee County project staff for guidance and direction on the project. Through discussions, it was determined that the focus of the study was to be limited in scope to toll collection functions performed by toll collection personnel, including toll collectors and toll collection supervisors in addition to the reconciliation/audit function housed within DOT. Researchers collaborated with project staff from Lee County and interviewed management staff within Toll Operations, Public Works, DOT, and Human Resources. Managers encouraged researchers to explore current contractual arrangements in place at other toll agencies in the state and were positive about the concept of partnering with another toll agency to gain assistance, expertise, and economies of scale through the use of existing contractual arrangements. A through review of available literature on the subject was conducted to identify articles written on the subject with specific emphasis on outsourcing activities undertaken by toll agencies, particularly within Florida. Researchers looked at Lee County Government from an organizational perspective and examined the three toll facilities in depth to ascertain viability, planned traffic growth, revenue streams and the cost of operations. Peer agencies were reviewed to establish the current state of toll agencies in Florida and examine Lee County employee compensation compared to other Florida toll agencies. Lee County employee compensation was also explored through the use of a market survey. Two specific outsourcing options were explored. Orlando-Orange County Expressway Authority's (OOCEA) management contract with Florida Toll Services (FTS) was scrutinized, and a cost model based on the management contract was developed for Lee County. Florida's Turnpike Enterprise (FTE) invitation to negotiate a service contract for revenue collection services was also examined, and FTE staff members were interviewed regarding implementation of the contract. Two cost scenarios were developed and evaluated for Lee County based on FTE's service contract. Researchers also reviewed the results of a URS Corporation estimate of the impacts on traffic and revenue of the implementation of one-way toll collection at the Cape Coral and Midpoint Memorial bridges. Potential savings in personnel and operating costs were explored for one-way operations at the Cape Coral and Midpoint bridges. The final area of review concerned the reconciliation/audit function currently performed outside of toll operations but within DOT.

  • Corporate Authors:

    University of South Florida, Tampa

    Center for Urban Transportation Research, 4202 East Fowler Avenue
    Tampa, FL  United States  33620-5375
  • Publication Date: 2007-3


  • English

Media Info

  • Media Type: Print
  • Edition: Final Report
  • Features: Figures; References; Tables;
  • Pagination: 103p

Subject/Index Terms

Filing Info

  • Accession Number: 01053616
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jun 26 2007 6:02PM