Station Signage: A Metro-North Viewpoint

This paper describes how MTA Metro-North Railroad is one of North America’s largest commuter railroads and is an operating agency of New York’s Metropolitan Transportation Authority (MTA). The Metro-North serves over 250,000 daily customers, operates over 1000 railcars, provides service to 120 stations in the Lower Hudson Valley of New York, and in 1983 the southwest Connecticut. Metro-North when Conrail, then a major freight railroad, was allowed to divest the commuter rail operations it had inherited from the Penn Central and other railroads upon its own creation in 1976. The stations Metro-North inherited were in various states of condition, with the first of several New York State funded MTA Capital Programs (for major improvements), just getting started. These capital programs would eventually permit the rebuilding of much of the railroad’s infrastructure, allowing Metro-North to achieve the success that it has today. Metro-North’s New York State stations received some much needed attention, (improvements to stations in Connecticut are funded through a capital improvement program developed by that state), which back in 1987 included a project to purchase and install a small number of informational and directional signs at Metro-North stations. Although this project was completed, it only allowed for a minimal number of signs at each station, and as stations were rehabilitated, or in some cases, completely rebuilt, new signage was often not included in their plans. By the late 1990s, as even more stations were being rehabilitated, the lack of informational/directional signage at stations was becoming more noticeable, and complaints from customers were starting to increase. This led, in the year 2001, to the creation of a comprehensive Station Signage Project to greatly increase and improve the informational/directional signage found at Metro-North stations. This project would be funded by the MTA’s Capital Program, and managed by the Planning and Development Division’s Industrial Engineering/Customer Service Planning Department.

Language

  • English

Media Info

  • Media Type: CD-ROM
  • Features: Photos;
  • Pagination: 5p
  • Monograph Title: 2007 Proceedings Rail Conference

Subject/Index Terms

Filing Info

  • Accession Number: 01051805
  • Record Type: Publication
  • ISBN: 1931594260
  • Files: TRIS
  • Created Date: Jun 18 2007 2:43PM