Measuring Progress Toward a Successful Human Service Transportation System: Establishing the Baseline

This paper describes how the ability to move freely and efficiently affects the well being of individuals and ultimately defines a society’s vitality and productivity. For those people who suffer from medical conditions, disabilities, or other limitations, meeting their mobility needs has often been very challenging. They often have to rely on human service agencies to obtain needed transportation services. Currently, there are more than 60 Federal programs that fund human service transportation to serve the travel needs of various targeted populations. Due to inefficiencies, limited resources and a lack of coordination, meeting the mobility needs of these transportation disadvantaged populations has been challenging. Many communities across the country continue to struggle to provide adequate and quality transportation to individuals with low-incomes, people with disabilities, and older adults. In order to address the growing concerns over rising human service transportation costs and to provide better service, the United States Department of Transportation (USDOT) Intelligent Transportation Systems (ITS) Joint Program Office has launched the Mobility Services for All Americans (MSAA) initiative. The overarching goal of the MSAA initiative is to increase mobility and accessibility for the transportation disadvantaged and the general public, and achieve more efficient use of federal human service transportation funding resources through technology integration and service coordination. The MSAA initiative complements the Federal interagency United We Ride (UWR) initiative that implements the Executive Order on Human Service Transportation Coordination (#13330) issued by President Bush in February 2004. The Executive Order requires all related federal agencies to work together in order to enhance transportation access, minimize duplication of services, and facilitates the most appropriate, cost-effective human service transportation. Embracing the overall goals of the initiative, the MSAA program management team has defined three key measures of success. They are: (1) successfully integrating ITS technologies efficiently and proactively; (2) including a comprehensive set of transportation services to meet the full range of transportation needs; and (3) creating simplified points of access for all, especially for consumers to obtain the transportation services needed from various human service programs.


  • English

Media Info

  • Media Type: CD-ROM
  • Features: Figures;
  • Pagination: 4p
  • Monograph Title: Bus and Paratransit Conference and International Bus Roadeo, 2007

Subject/Index Terms

Filing Info

  • Accession Number: 01051648
  • Record Type: Publication
  • ISBN: 1931594252
  • Files: TRIS
  • Created Date: Jun 15 2007 11:07AM