Achieving Quality with Performance Measurement

This paper describes how public transportation is a complex business that requires effective management systems and work processes in order to produce the desired results. These systems and processes must be managed to control costs and provide superior quality service to the customers. Agency departments plan, supervise, and perform tasks critical to the mission of maintaining budgets and supplying quality service, but, the processes that each uses to achieve these common goals are vastly different. Each Department is part of a supply chain contributing to the achievement of the agency budgets and quality service. If one department fails to meet its goals, the agency as a whole will not fully provide a quality product to the customer.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/1931594252
• Corporate Authors:

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006
• Authors:
  • Adams, Kevin J
• Conference:
  • Bus and Paratransit Conference and International Bus Roadeo, 2007
  • Location: Nashville Tennessee, United States
  • Date: 2007-5-5 to 2007-5-9
• Publication Date: 2007

Language

• English

Media Info

• Media Type: CD-ROM
• Pagination: 2p
• Monograph Title: Bus and Paratransit Conference and International Bus Roadeo, 2007

Subject/Index Terms

• TRT Terms: Budgeting; Customer service; Customers; Performance measurement; Public transit; Quality assurance; Quality of service; Supply chain management; Transit operating agencies
• Uncontrolled Terms: Mangement
• Subject Areas: Finance; Freight Transportation; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01051462
• Record Type: Publication
• ISBN: 1931594252
• Files: TRIS
• Created Date: Jun 12 2007 5:50PM