Passenger information and ticketing

This article considers current provision of railway passenger information and tickets in the UK. The Association of Train Operating Companies runs the National Rail Enquiries services, providing impartial passenger information. Customer satisfaction has been high and the enquiry business has doubled in the last three years, while the cost of providing the service has decreased. Passengers have taken up new information channels offered, such as the Internet, which features live departure information, and the automated telephone Train Tracker service. Call centres employ about a thousand staff. Enquiries cover the timetable, on-board facilities, fares, engineering work, station services, and punctuality. Information is also used by train operating companies in their own outlets. Ticketing developments include self-print tickets, use of a ticket purchase reference number, and ticketing information displayed on a mobile phone. Smart cards are also available in certain areas, particularly London. The last printed edition of the full UK rail timetable was produced in 2007.


  • English

Media Info

  • Pagination: 52-4
  • Serial:
    • Volume: 64
    • Issue Number: 701
    • Publisher: Ian Allan Publishing, Limited
    • ISSN: 0026-8356

Subject/Index Terms

Filing Info

  • Accession Number: 01051139
  • Record Type: Publication
  • Source Agency: Transport Research Laboratory
  • Files: ITRD
  • Created Date: Jun 11 2007 1:30PM