Meeting Present and Future Challenges in Airport IT

In discussing the implementation of information technology (IT) within the airport environment, the author notes that airport IT must first be optimized itself before airport operations can benefit from IT optimization generally. The author notes that requirements for an effective IT system include certain prerequisites with a basis in being both customer-centric and business oriented. It must also have a common-use architecture in place throughout the airport that includes a converged technology platform. Other aspects of an effective IT program include having a Service Oriented Architecture (SOA) that is easily expandable to accommodate broadband service and other new applications. There should also be an accepted standard for passenger processing of electronic tickets and baggage check-in; having mobility that can expand airport IT into what the author calls “a wireless hub” that serves the needs of both airport operations and passengers. The author sees challenges in converting IT from a cost center to a service business unit, complete with profit and loss statements. An example of such conversion is described in the IT operations at Athens International Airport.

Language

  • English

Media Info

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Filing Info

  • Accession Number: 01049999
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 20 2007 11:23PM