Using Metrics To Manage Motorcoach Operations

This article the author outlines the use of metrics for performance measurement among motorcoach employees. One operator who is an advocate of the use of such metrics explains in the article that often employees will increase their efficacy in those areas where they are explicitly shown to affect company profits. The method used by this operator to establish his metrics is also described. In this instance, all the ways in which the company’s customers are contacted were listed and then a determination was made as to how each contact’s efficacy could be quantified. Another instance of the use of metrics is in tracking trips to determine scheduling holes to maximize vehicle usage. Such measures are of particular use during off-seasons and slower weekdays. The article notes three major factors to take into account when implementing a metrics program. The first of which is the positive light that should be cast on the program for the employees to maintain morale. The second is to carefully think out the potential effects of implementing a metric. Lastly the article notes that the metric’s determinations and consequent recommendations should be able to be carried out in a manifestly obvious way to employees involved.


  • English

Media Info

  • Media Type: Print
  • Features: Photos;
  • Pagination: pp 44, 46-48
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 01050405
  • Record Type: Publication
  • Source Agency: UC Berkeley Transportation Library
  • Files: BTRIS, TRIS
  • Created Date: May 9 2007 5:51PM