Shipper-Carrier Relationships and Their Effect on Carrier Performance

In this paper, the authors examine the relationships between shippers and carriers in order to assess the effects that these relationships have on carrier performance. The paper begins with a literature review on the shipper-carrier relationship. This is followed by an overview of The Hershey Company, a major confectionary corporation in the U.S., and its carrier metrics. The authors find that while closer relationships between shippers and carriers ultimately have no effect on the on-time performance of carriers, these relationships do have a significant influence on the willingness of carriers to commit assets to the shipper and accept loads in times of constrained transportation capacity.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1588960
• Authors:
  • Zsidisin, George A
  • Voss, M Douglas
  • Schlosser, Matt
• Publication Date: 2007

Language

• English

Media Info

• Media Type: Print
• Features: References; Tables;
• Pagination: pp 5-18
• Serial:
  • Transportation Journal
  • Volume: 46
  • Issue Number: 2
  • Publisher: American Society of Transportation and Logistics
  • ISSN: 0041-1612
  • Serial URL: http://www.jstor.org/page/journal/transportationj/about.html

Subject/Index Terms

• TRT Terms: Carriers; Customer service; Distribution support businesses; Partnerships
• Subject Areas: Economics; Freight Transportation; Highways; Society;

Filing Info

• Accession Number: 01050361
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: May 3 2007 2:08PM