Passenger Use Intentions for Electronic Tickets on International Flights

The use of electronic ticketing has grown rapidly since the mid-1990s because of the savings in ticket distribution costs and handling overheads it offers compared to paper tickets. Most airlines have attempted to make electronic tickets the default ticketing method. This study uses an intention model for electronic ticketing that tests whether its intended adoption is a function of attitude, social support, and perceived confidence of air travelers. The results indicate that over 70% of passengers are likely to use electronic tickets; moreover, over 90% of current users have intentions to continue to use them on international flights.

• Record URL:
  http://www.sciencedirect.com/science/article/B6VGP-4MV1NVS-1/2/770228e3e1386256cff471da3f6d2da7
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • Abstract reprinted with permission from Elsevier.
• Authors:
  • Chen, Fisher Chia-Yu
• Publication Date: 2007-3

Language

• English

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 110-115
• Serial:
  • Journal of Air Transport Management
  • Volume: 13
  • Issue Number: 2
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Airlines; Consumer behavior; Consumer preferences; Costs; Electronic commerce; Flight; International travel; Ticketing
• Uncontrolled Terms: Electronic ticketing; Overhead
• Subject Areas: Aviation; Finance; Passenger Transportation;

Filing Info

• Accession Number: 01046925
• Record Type: Publication
• Files: TRIS
• Created Date: Apr 18 2007 4:53PM