Mental Models of Key Stakeholders in the Development of an Aviation Safety Strategy

Mental models are deeply ingrained assumptions, generalizations, pictures and images in the mind that influence the way a person understands the world and their actions. This qualitative study uses mental models of stakeholders in the aviation industry in order to obtain insight on how they regard aviation safety in South Africa. Three research interventions were applied: Kelly's repertory grid, job outcomes analysis, and a scenario development. Mental models were weighed in relation to the demands of the aviation safety environment in Southern Africa from a systemic perspective. The study identified pertinent gaps between the mental models elicited from participants during individual interventions and those elicited during group interventions. Gaps were also identified between the mental models of stakeholders and the demands of the aviation safety environment in both southern Africa and the international community. These findings have implications for policy making and the development of aviation safety strategies.


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  • Accession Number: 01044685
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Mar 25 2007 11:12PM