Net Effect: How the Internet Has Changed the Way Railroads Do Business

This article examines how the rise of the Internet has changed the North American railroading industry. The report is based on interviews with more than 24 railroad industry leaders. Passenger and freight operators are using the new technology to achieve greater operational efficiencies. For example, online sales of transit passes were tried initially at one operator with little operational overhead and have since become popular, with sales rising 40 percent faster than those for conventional passes. Freight railroads now offer customers password-protected access to projects for them to view progress and make suggestions. Online training is also an important element for railroads now. Field-ready laptops and wireless networks promise to keep workers connected.


  • English

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Filing Info

  • Accession Number: 01044905
  • Record Type: Publication
  • Source Agency: UC Berkeley Transportation Library
  • Files: BTRIS, TRIS
  • Created Date: Mar 2 2007 3:07PM