CONSUMER EXPECTATIONS, WARRANTIES AND CONTRACTS

The paper considers methods of redress when expectations of car buyers are not realized. The degree of balance between the dealer and the customer is weighted in favour of the dealer. Actions of consumer affairs bureaux, intercession of motoring organisations and determined politicians has improved the imbalance by such measures as the licensing and regulation of motor vehicle dealers and provision of mandatory warranty periods for both new and used vehicles. The standards association is currently drafting a new more simple language form for motor vehicle transactions. Other points discussed include delivery charges, compliance plates, loan terms, stamp duties and total costs and exemption clauses. The author concludes that 1) motor design, construction and use should not be so complicated and therefore expensive 2) there should be more straight-forward contracts between purchaser and supplier 3) consumer is entitled to expect that his purchase will run for say a year without incurring expenditure to support the manufacturers deficiencies 4) costs at all levels should be reduced, taxes levied at minimal levels, and operating charges kept as low as possible 5) both consumer and supplier should co-operate honestly. /TRRL/

  • Supplemental Notes:
    • From the Papers of the Society of Automotive Engineers, Australasia, National Convention, Hobart, 1978.
  • Corporate Authors:

    Society of Automotive Engineers

    191 Royal Parade
    Parkville, Victoria 3052,   Australia 
  • Authors:
    • Wells, B R
  • Publication Date: 1978

Media Info

  • Pagination: 16 p.

Subject/Index Terms

Filing Info

  • Accession Number: 00188249
  • Record Type: Publication
  • Source Agency: Transport and Road Research Laboratory (TRRL)
  • Files: ITRD, TRIS, ATRI
  • Created Date: Mar 28 1979 12:00AM