Evaluation of Winter Maintenance Results by Implementation and Measurement of a Performance Indicator: The Experience of the Ministere des Transports du Quebec

The Ministere des Transports du Quebec, in the past three years, has embarked on a vast process of development and implementation of a winter maintenance performance indicator. This is the "Rate of compliance with winter maintenance requirements" performance indicator compiled for all contractors (nearly 400) who perform contracted maintenance of sections of the Quebec road network on behalf of Transports Quebec. A winter maintenance performance measurement tool has therefore been developed and implemented within all of operational units in Quebec. This is an innovative, results-based management approach, which is intended to measure the performance achieved and improve the service offered to our clientele through the resulting analysis and the implementation of an improvement process. For the covering abstract of this conference see ITRD number E211395.

Language

  • English

Media Info

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Filing Info

  • Accession Number: 01011455
  • Record Type: Publication
  • Source Agency: Transportation Association of Canada (TAC)
  • ISBN: 1-55187-156-4
  • Files: ITRD
  • Created Date: Dec 19 2005 3:12PM