511 - America's Travel Information Number: Implementation and Operational Guidelines for 511 Services

On July 21, 2000, the FCC designated 511 as the national travel information number. In early 2001, mindful of both the opportunity and challenge that 511 presents, the American Association of State Highway and Transportation Officials (AASHTO), in conjunction with many other organizations including the American Public Transportation Association (APTA) and the Intelligent Transportation Society of America (ITS America), with the support of the USDOT, established a 511 Deployment Coalition (Coalition). The goal of the Coalition is “the timely establishment of a national 511 travel information service available to a majority of Americans by 2005 that is sustainable and provides value to users.” The intent is to implement 511 nationally using a bottom-up approach facilitated by information sharing and a cooperative dialogue through the organizations represented on the Policy Committee consisting of senior executives of organizations involved with 511 deployment which serves as the governing body of this program. The mission of the Policy Committee is to provide guidance on how to achieve the Coalition’s goal. The Coalition recognizes that 511 services have, and will continue to be, developed in a bottom-up fashion by state and local transportation agencies - with the close collaboration of the private sector - establishing services in areas and timeframes determined by them. The positive benefits of this approach are that it enables resources from many organizations to be harnessed to deploy 511 as well as providing many opportunities for innovation in 511 service delivery. To reduce the chances of service confusion and inconsistency, the Coalition is enhancing the established Guidelines in the areas of content and consistency, as well as providing additional assistance in other areas that 511 deployers should be concerned with. 511 service consistency will be established through implementers continuing to utilize these Guidelines, and, as an increasing number of compliant services are established, a nationwide 511 service will emerge. This document is one of many products developed by the Coalition to support those deploying and considering 511 systems.


  • English

Media Info

  • Media Type: Web
  • Edition: Version 3.0
  • Features: Appendices;
  • Pagination: 94p

Subject/Index Terms

Filing Info

  • Accession Number: 01013256
  • Record Type: Publication
  • Files: TRIS, USDOT
  • Created Date: Dec 16 2005 3:21PM