Customer service in the Internet-enabled logistics supply chain : website design antecedents and loyalty effects

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Authors:
  • DADZIE, KOFI Q
  • Chelariu, Cristian
  • DADZIE, EVELYN W
• Publication Date: 2005

Media Info

• Features: Bibliography; Illustrations;
• Pagination: p. 53-78 : ill.
• Serial:
  • Journal of Business Logistics
  • Volume: 26
  • Issue Number: 1
  • Publisher: Wiley-Blackwell Publishers Limited
  • ISSN: 0197-6729
  • EISSN: 2158-1592
  • Serial URL: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)2158-1592

Subject/Index Terms

• TRT Terms: Customer service; Information processing; Logistics; Websites (Information retrieval)
• Subject Areas: Data and Information Technology; Freight Transportation;

Filing Info

• Accession Number: 01007322
• Record Type: Publication
• Source Agency: Northwestern University, Evanston
• Files: TLIB
• Created Date: Nov 17 2005 9:17AM