Public Transport Packages of Measures 1996-2000. Passengers' Evaluation of Service improvements and Effect on Trip Frequency

Tiltakspakker for Kollektivtransport 1996-2000. Kollektivtrafikantenes Vurdering av Tiltakene og Endret Bruk av Buss

In the period from 1996-2000, packages of measures were introduced for public transport, partly financed by the Ministry of Transport and Communications. This report analyzes user surveys from 10 packages of measures in order to indicate the passenger evaluations of the measures and any changes in the use of public transport. Changes in frequency have the greatest effect on overall satisfaction. There is a clear connection between satisfaction and frequency of travel. The effect of a poorer service is greater than the effect of better service. This means that it is easier to lose passengers than to attract new ones through changes in the service. The packages of measures have equally important significance for reducing the drop off in journeys as for increasing the number of journeys. The measures which have been implemented have, in other words, contributed to counteracting an underlying negative trend in passenger development.

  • Supplemental Notes:
    • Text in Norwegian; summary in English.
  • Corporate Authors:

    Norwegian Institute of Transport Economics

    Gransesvingen 7, P.O. Box 6110, Etterstad
    Oslo,   Norway  N-0602
  • Authors:
    • Norheim, B
    • Kjorstad, K N
  • Publication Date: 2004-12


  • English
  • Norwegian

Media Info

  • Media Type: Print
  • Pagination: 132p

Subject/Index Terms

Filing Info

  • Accession Number: 01010738
  • Record Type: Publication
  • Report/Paper Numbers: TOI-736/2004
  • Files: TRIS
  • Created Date: Nov 3 2005 7:42AM