Assessing Driver Expectations and Satisfaction with Road Network Performance

This paper describes of modern technology and infrastructure seeks to ensure the road network operates as safely and efficiently as possible. However, the system will not always operate smoothly and conditions can not always be optimal. Practitioners employ a number of different tools such as travel time and delay to measure how well the network is performing at any given point in time. Since 1991, RACV has conducted its biennial Redspot survey, which provides motorists with an opportunity to nominate locations on the road network where they believe they experience unnecessary congestion and delays (ie Redspots). While the results of the Redspots surveys over the years have revealed a number of interesting patterns in public perceptions about congestion, very little is understood about what the traveling public perceives to be good network performance and what impacts these perceptions have on their travel behavior. This paper documents the findings of market research commissioned by RACV, exploring driver expectations and perceptions of how well the road network performs in terms of travel time and the extent to which these perceptions influence route choice and mode choice. It explores drivers’ perceptions in regards to congestion including what they consider to be acceptable and unacceptable delays and whether these views vary depending on the location or the time of travel. Advances in technology are also providing the traveling public with new forms of pretrip and in-trip information designed not only to give them an indication of how the network is performing but also to help them make decisions about their travel (i.e., mode choice, route choice, time of travel). The research further explores the range of information sources and communication mechanisms available to the public in order to gauge levels of awareness about such services, the reasons why and the extent to which they are actually used and how useful they actually are.

Language

  • English

Media Info

  • Media Type: Print
  • Features: CD-ROM; Figures; References; Tables;
  • Pagination: 10p
  • Monograph Title: ITE 2005 Annual Meeting and Exhibit Compendium of Technical Papers

Subject/Index Terms

Filing Info

  • Accession Number: 01006886
  • Record Type: Publication
  • ISBN: 1933452080
  • Files: TRIS, ATRI
  • Created Date: Oct 26 2005 12:34PM