Safety and Security: Developing a Cooperative Process to Meet the Public Transportation Challenge

Public transit authorities must maintain a secure environment for their passengers, workforce, equipment and facilities. At the same time, they must continue to monitor and respond to the needs of their riders by offering easy accessibility, on-time service, and adherence to the highest of safety standards. This presents a formidable challenge, especially for smaller transit entities with limited resources. This paper presents a method for determining perceptions of transit safety and security policies. The objective is to develop a collaborative process by which public transportation administrators, operators, and users identify security enhancement programs. The process integrates the efforts and concerns of all parties. Surveys were developed to collect transit director input, measure customer awareness of safety and security measures, and measure driver awareness and training in the areas of safety and security measures. From the data analysis, several areas in which process improvements can be made are identified, especially in improving driver training and rider awareness. Recommendations in these areas could be incorporated into a Six Sigma quality improvement process.


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Filing Info

  • Accession Number: 01005724
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Oct 19 2005 11:43PM