The Differing Perspectives of Road Users and Service Providers

As part of an effort to study the extent to which existing UK transport policies and investments reflect the aspirations of road users, a survey of almost 3000 people was conducted to gather information on the experiences and opinions of road users and of service providers. The road user survey was aimed at identifying the problems people perceive as being the most serious on Britain's roads (both personally and for users in general), to establish which remedial measures receive the most support and by whom, and to seek explanations for any differences in perceptions and aspirations. The survey of transport professionals sought their perception of problems experienced by road users, their employer's support for specified solutions, their personal support for solutions, and their perception of barriers to implementing these solutions. An assessment was made of the steps required to reduce gaps between users' expectations and their current experience. The findings suggest that there are discrepancies between what the public consider to be problems for British road users and for themselves personally. The findings also raise questions about the likelihood that current policy priorities are influenced by inaccurate assumptions about what the public would find acceptable. The study suggests that politicians may have an inaccurate impression of public concern about transportation problems and the level of support for potential solutions, due to (1) the under-representation of some groups in opinion surveys; and (2) the influence of popular media in championing certain issues and concerns. These findings can be useful in designing future surveys of road user attitudes.


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  • Accession Number: 01004468
  • Record Type: Publication
  • Files: TRIS, ATRI
  • Created Date: Sep 30 2005 5:45PM