Feedback by Technology: Attitudes and Opinions of Truck Drivers

Since truck drivers spend most of their working time alone, data gathered by in-vehicle technology may be a possible means of providing feedback to truck drivers about their driving behavior. This study examines truck drivers’ attitudes toward using in-vehicle technology to provide feedback for enhancing driving safety, and investigates the best ways of providing feedback to truck drivers. Nine focus groups were conducted, with a total of 66 participants, to collect qualitative data on attitudes toward technology and feedback. The focus group results were used to develop a questionnaire. Survey data were then collected from 198 long-haul truck drivers to provide quantitative information. Findings indicated that the surveyed truck drivers would like to receive more feedback and that positive feedback was preferred over negative feedback. Feedback from truck drivers’ supervisors or managers was more desired than feedback from technology. However, most drivers were willing to accept feedback by technology if the program was designed properly. The truck drivers expressed no strong preference regarding the best form of feedback by technology (i.e., modality, frequency and timing) on driving performance. The focus group results highlighted the importance of involving all relevant entities within the company, including drivers, in the design and implementation of an in-vehicle feedback system.

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 01003405
  • Record Type: Publication
  • Files: TRIS, ATRI
  • Created Date: Aug 27 2005 5:37PM