2003 Employee Attitude Survey: Analysis of Employee Comments

The Federal Aviation Administration (FAA) distributed 48,900 Employee Attitude Surveys to its employees in September 2003; of those, 22,720 completed surveys were returned. About 38% (8,606) of the returned surveys contained typed or hand-written comments. A 33% random sample of commented surveys (2,860 surveys) across FAA lines of business and major organizations was selected for transcription and content coding. Of the total codes assigned, 12,703 (91%) were considered negative in tone, and 1,193 (9%) were positive. Comment categories (i.e., combined topics) and topics were chosen for presentation by rank-ordering codes for positive and negative comment categories/topics. The top 50% of positive comments included four categories/topics: confidence in leadership, satisfaction with job overall, commitment/loyalty to the FAA, and confidence in nonsupervisory employees. The top 50% of negative comments included 20 categories/topics. Of these, the categories/topics representing the highest proportion of negative comments were: confidence in leadership; morale; privatization/future contracting; understaffing; FAA policies, practices, and programs; encouraging hard work; management concern for employees; promotion equity; comments about the survey; and trust. The high number of negative comments included in this report should not compel the reader to conclude that employees were extremely dissatisfied overall. In fact, the quantitative reports of response frequencies to the close-ended items on the survey revealed a variety of areas where most employees were satisfied. For a balanced view of employee feedback, consider the results from the quantitative reports along with employee comments from the survey.

  • Record URL:
  • Corporate Authors:

    Federal Aviation Administration

    Civil Aerospace Medical Institute, P.O. Box 25082
    Oklahoma City, OK  United States  73125

    OMNI Corporation

    P.O. Box 25082
    Oklahoma City, OK  United States  73125

    Federal Aviation Administration

    Office of Aerospace Medicine, 800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Authors:
    • King, S Janine
    • Cruz, Crystal E
    • Jack, Dan G
    • Thomas, Suzanne
    • Hackworth, Carla A
  • Publication Date: 2005-6


  • English

Media Info

  • Media Type: Print
  • Features: Appendices; References; Tables;
  • Pagination: 40p

Subject/Index Terms

Filing Info

  • Accession Number: 01002877
  • Record Type: Publication
  • Report/Paper Numbers: DOT/FAA/AM-2005/13
  • Files: TRIS, USDOT
  • Created Date: Aug 5 2005 12:26PM