E-Commerce and End Delivery Issues

E-commerce businesses have been undergoing raid development for the last five years in the United States and for the past two years in Europe. This sustained growth illustrates the existence of a demand for this type of service, particularly among the youth. Beyond the start-up phase, e-commerce companies are continuing to generate significant losses, which point to organization defects, the most serious being logistic support to this business. Analysis of the e-commerce issue is delicate, given the haziness of the activity’s perimeter. E-commerce start-ups offer service similar to traditional mail-order, and consumer retailing is not clearly starting its objectives in creating its own e-commerce sites. Logistics is not an organizational technique that is adapted to the rapid and unpredictable changes that e-commerce is experiencing today. Logistics related problems in e-commerce vary according to the type of commercial activity involved, but they are often considerable and sometimes result from the precipitation with which these activities were set up. Home delivery service expanded to grocery purchases, as offered by a number of major retailers, is an even more sensitive issue. In the current state of the market and the organization implemented, the cost of delivery exceeds 8 Euros and often leaves customers dissatisfied with the often approximate conformity of the order. The situation can only improve with the organization or truly adapted delivery systems, which will most likely require commercial pooling actions.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/0080442609
• Corporate Authors:

  Elsevier

  360 Park Avenue South
  New York, NY  United States  10011-1710
• Authors:
  • Stumm, Marielle
  • Bollo, Daniel
• Conference:
  • The 3rd International Conference on City Logistics
  • Location: Maderia , Portugal
  • Date: 2003-6-25 to 2003-6-27
• Publication Date: 2004

Language

• English

Media Info

• Media Type: Print
• Edition: First
• Features: Figures; References; Tables;
• Pagination: pp 405-419
• Monograph Title: Logistics Systems for Sustainable Cities

Subject/Index Terms

• TRT Terms: Cost of service pricing; Delivery service; Delivery vehicles; Electronic commerce; Logistics; Organizational effectiveness; Retail trade; Sustainable development
• Geographic Terms: Europe; United States
• Subject Areas: Freight Transportation; Highways; Operations and Traffic Management; Planning and Forecasting; Public Transportation; I21: Planning of Transport Infrastructure;

Filing Info

• Accession Number: 01002715
• Record Type: Publication
• ISBN: 0080442609
• Files: TRIS
• Created Date: Jul 29 2005 10:30PM