AN APPLICATION OF THE BALANCED SCORECARD TO PUBLIC TRANSIT SYSTEM PERFORMANCE ASSESSMENT

This paper describes how the "balanced scorecard" method of assessing performance, originally developed for use in the private sector, could be used to derive valid assessments of public transit agencies' performance. The article looks at the balanced scorecard concept and how it could be applied to transit operations. It develops a comprehensive list of constructs and measures for public transit performance assessment and develops a "shopping list" of measures for managers to choose from in constructing their own scorecard. The original four metrics for for-profit assessments, financial, internal business, customer, and innovation and learning, are adjusted to fit the unique requirements of a non-profit, public service. The balanced scorecard would consider three perspectives: efficiency, "are we doing things right?", effectiveness, "are we doing the right things?", and impact, "are we producing the externalities we intend?" The article then details the elements that go into each of the three perspectives and creates constructs for each. Tables illustrate the components of the three elements and sources for information on how to measure them.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1588960
• Corporate Authors:

  American Society of Transportation and Logistics

  1700 North Moore Street, Suite 1900
  Arlington, VA  United States  22209
• Authors:
  • Phillips, J K
• Publication Date: 2004

Language

• English

Media Info

• Features: Figures; References; Tables;
• Pagination: p. 26-55
• Serial:
  • Transportation Journal
  • Volume: 43
  • Issue Number: 1
  • Publisher: American Society of Transportation and Logistics
  • ISSN: 0041-1612
  • Serial URL: http://www.jstor.org/page/journal/transportationj/about.html

Subject/Index Terms

• TRT Terms: Economic efficiency; Measurement; Measures of effectiveness; Performance; Performance measurement; Public transit; Transportation system management
• Subject Areas: Administration and Management; Economics; Public Transportation;

Filing Info

• Accession Number: 01001768
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: Jul 7 2005 12:00AM