Overview Study: 511 Traveler Information Services

On July 21, 2000, the Federal Communications Commission (FCC) granted a petition offered by the United States Department of Transportation (USDOT) requesting that the FCC designate a national three-digit telephone number for traveler information. With the granting of this petition, 511 was established as the national traveler information telephone number for the United States. For this report, researchers investigated literature relevant to 511 and surveyed a majority of the states with existing 511 systems and states neighboring Alabama regarding their 511 deployments and deployment efforts. The researchers invited the two most prominent 511 system providers to present information on system outlines, start-up costs, and annual operating costs specifically for Alabama. The research team then constructed cost estimates and a deployment timeline for an Alabama 511 system and made recommendations for deployment of 511 in Alabama. Furthermore, the research identified potential funding sources and critical elements for focus during the planning, deployment, and operation of a 511 system. These elements included negotiations with telecommunications companies, incident reporting by the Department of Public Safety, and the Departmental changes within the Alabama Department of Transportation (ALDOT) to implement a successful 511 system.


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; CD-ROM; Figures; References; Tables;
  • Pagination: 62p

Subject/Index Terms

Filing Info

  • Accession Number: 01002102
  • Record Type: Publication
  • Report/Paper Numbers: UTCA #03401, Alabama DOT Research Project No. 930-545
  • Created Date: Jul 12 2005 4:58PM