Alternative Transportation Modes in the Paratransit Service Industry

New York City Transit’s Access-A-Ride (AAR) paratransit service operates 24 hours a day, 7 days a week throughout the five boroughs of New York City. Demand for this ADA paratransit service continually increases. To meet the demand, NYC Transit has opted to integrate alternative modes of transportation into the AAR program. Alternative transportation services have had a significant impact on NYC Transit’s paratransit service. Initially these programs were utilized when capacity on the regular AAR van service was exhausted, to lessen trip denials and to minimize service disruption when the regular AAR van was unable to reach the customer in a timely fashion. These modes of transportation now handle almost 5% of NYCT’s AAR trips. Furthermore, alternative transportation has positively impacted costs of service and customer satisfaction. There are currently four types of alternative transportation services provided by NYC’s AAR program: (1) taxicab/car service reimbursement; (2) floaters; (3) voucher-based black car service for ambulatory customers; and (4) supplemental van service for non-ambulatory AAR customers.


  • English

Media Info

  • Media Type: Print
  • Features: Tables;
  • Pagination: 5p
  • Monograph Title: 2005 Bus & Paratransit Conference

Subject/Index Terms

Filing Info

  • Accession Number: 01001953
  • Record Type: Publication
  • ISBN: 1931594163
  • Files: TRIS
  • Created Date: Jul 11 2005 10:31AM