Disability-Accessibility of Airlines' Web Sites for US Reservations Online

A recent Harris group study showed that in the US, disabled travelers spend more than $13 Billion a year on travel related services, including more than 17 million hotel visits and 9.4 million airline flights. At the same time, airlines are intensifying their efforts in encouraging travelers to use their online reservation systems for purchasing their airline tickets. This study investigated the accessibility of the online reservation system to passengers with disabilities. In the US, federal regulations require federally operated web sites to be accessible to persons with disabilities. The study determined that most airlines are not addressing the issue of disability accessibility of their online reservation web sites, thereby are ignoring a significant proportion of the potential customer base. In addition, it may, in the future become a legal requirement and those web sites that meet the ADA now will not have to be concerned about potential lawsuits for violation of the ADA.

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  • Authors:
    • Gutierrez, Charletta F
    • Loucopoulos, Constantine
    • Reinsch, Roger W
  • Publication Date: 2005-7


  • English

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Subject/Index Terms

Filing Info

  • Accession Number: 01002211
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 5 2005 4:32PM