Automation is appearing in work environments as diverse as aviation, maritime operations, process control, motor vehicle operation, and information retrieval. The authors of this article define automation as technology that actively selects data, transforms information, makes decisions, or controls processes. The authors contend that automation is often problematic because people fail to rely upon it appropriately. In particular, trust guides reliance when complexity and unanticipated situations make a complete understanding of the automation impractical. In this article, the authors provide a review that considers trust from the organizational, sociological, interpersonal, psychological, and neurological perspectives. They introduce a conceptual model that integrates research regarding trust in automation and that describes the dynamics of trust, the role of context, and the influence of display characteristics. The authors conclude by reiterating the role of emotional responses, including trust, to technology.

  • Availability:
  • Corporate Authors:

    Human Factors and Ergonomics Society

    P.O. Box 1369
    Santa Monica, CA  United States  90406-1369
  • Authors:
    • Lee, J D
    • See, K A
  • Publication Date: 2004


  • English

Media Info

  • Features: Figures; References; Tables;
  • Pagination: p. 50-80
  • Serial:

Subject/Index Terms

Filing Info

  • Accession Number: 00988961
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Apr 18 2005 12:00AM